Bill > SB603

This bill establishes comprehensive regulations for individuals and businesses providing paid services related to veterans benefits, aiming to protect veterans from potential exploitation. The legislation prohibits compensation for referring veterans to benefits services and requires service providers to create written agreements that clearly outline compensation terms, which can only be contingent upon successfully increasing benefits and cannot exceed five times the monthly benefit increase. Providers are banned from charging initial fees and from guaranteeing specific benefits outcomes. The bill mandates that service providers disclose they are not affiliated with government veterans services and provide a specific written statement to clients, ensuring transparency. Additionally, businesses must adhere to strict guidelines when handling veterans' personal information, including conducting background checks on employees with access to sensitive data and prohibiting the use of international call centers or unauthorized access to veterans' personal login information. Any violation of these provisions will be considered an unfair or deceptive practice under Hawaii's consumer protection laws, with potential legal consequences. The bill defines key terms such as "compensation," "person," and "veterans benefits matter" to provide clarity and scope for its implementation, and explicitly does not apply to representatives already accredited and regulated by the U.S. Department of Veterans Affairs.

Business and Industry, Government Affairs

https://www.capitol.hawaii.gov/session/measure_indiv.aspx?billtype=SB&billnumber=603&year=2025