Bill > S02440

This bill requires retail stores that use electronic systems to track customer returns to publicly disclose this practice by posting a clear notice in one of four locations: on the item itself, at cash registers, near cash registers, or at store entrances. If a store fails to provide such notice, customers are entitled to a full cash refund or store credit for up to 20 days after purchase, provided the merchandise remains unused and undamaged. Additionally, stores that do not comply with the disclosure requirement will face civil penalties ranging from $100 to $500 for each violation. The law aims to increase transparency about return tracking practices and protect consumers by ensuring they are aware of how stores monitor their return behaviors. The bill will go into effect 180 days after becoming law, giving retailers time to adjust their practices and signage to meet the new requirements.

Business and Industry

https://www.nysenate.gov/legislation/bills/2025/S2440