Bill > A07182

This bill requires retail stores that use electronic systems to track customer returns and exchanges to clearly disclose this practice to customers through prominent notices. Specifically, stores must post a visible notification about their return tracking system in at least one of four ways: on the item itself, at cash registers, near cash registers, or at store entrances. If a store fails to provide such notice, customers are entitled to a cash refund or store credit within 20 days of purchase, provided the merchandise remains unused and undamaged. Additionally, stores that do not comply with this disclosure requirement can be subject to civil penalties ranging from $100 to $500 for each violation. The law aims to increase transparency about how retailers monitor and potentially limit customer return behaviors, giving consumers more information about a store's return policies. The bill will go into effect 180 days after it becomes law, allowing retailers time to implement the new notification requirements.

Business and Industry

https://www.nysenate.gov/legislation/bills/2025/A7182