Bill > HB468

This bill aims to address discrimination against riders with service animals by transportation network companies (TNCs) by establishing a formal complaint and penalty process. The Civil Rights Commission will be required to receive and investigate complaints about TNC drivers who deny service to or discriminate against passengers with service animals, and must complete investigations within a specified timeframe. Upon finding a violation, the Commission will report its findings to the Department of Transportation, which will then impose escalating penalties on the transportation network company: an initial $5,000 fine for each violation, a warning after three violations within twelve months that the company's permit is at risk, and permit suspension for at least twelve months after ten cumulative violations. The bill builds upon existing non-discrimination requirements for TNCs, which already mandate policies against discrimination based on various characteristics and require drivers to accommodate service animals. By creating a clear investigative and penalty framework, the legislation seeks to improve accessibility and prevent unfair treatment of passengers with service animals in rideshare transportation.

Justice, Transportation and Infrastructure

https://www.capitol.hawaii.gov/session/measure_indiv.aspx?billtype=HB&billnumber=468&year=2026