Bill > HB0332

This bill establishes the "Government Serves the People Act," which creates a comprehensive framework for improving government service delivery across Tennessee state agencies. The bill requires the Commissioner of Finance and Administration to designate a state government service delivery coordinator responsible for developing and overseeing standards that enhance how state agencies interact with residents, businesses, and organizations. The coordinator will be tasked with creating guidelines that focus on understanding user needs, collecting feedback, assessing service delivery processes, and improving factors like efficiency, transparency, and accessibility. Each selected agency must appoint an official with operational authority to implement service delivery improvements, develop implementation plans, and collaborate across agency departments. The bill defines key terms such as "government service delivery" and "government service delivery channel" to provide clarity on the scope of these efforts. Agencies will be required to collect and report data on their service delivery performance, and the commissioner will provide an annual report to the governor and legislative leaders detailing government-wide efforts to enhance public service. The act aims to create a more user-friendly, responsive, and efficient government service system in Tennessee.

Government Affairs

https://wapp.capitol.tn.gov/apps/Billinfo/default.aspx?BillNumber=HB0332&ga=114