Bill > SB0867

This bill establishes the "Government Serves the People Act" which creates a new state-level position of government service delivery coordinator within the Tennessee Department of Finance and Administration. The coordinator will be responsible for improving government services across state agencies by developing standards and policies that focus on understanding customer needs, soliciting feedback, assessing service delivery processes, and considering factors like efficiency, accessibility, and transparency. Each selected state agency will be required to designate an official who will work to enhance their agency's service delivery, create implementation plans, collect and report data, and collaborate with other agencies and offices. The coordinator will have broad responsibilities including developing performance metrics, engaging with stakeholders to identify best practices, and producing an annual report to the governor and legislative leaders about efforts to improve government services. Key terms like "government service delivery" are defined broadly to include any action by an agency related to providing benefits or services to residents, businesses, or organizations. The bill aims to create a more customer-centric approach to delivering government services in Tennessee, with a systematic method for continuous improvement across state agencies.

Government Affairs

https://wapp.capitol.tn.gov/apps/Billinfo/default.aspx?BillNumber=SB0867&ga=114