Bill > SB1648

This bill establishes a comprehensive framework for compensating utility customers in Hawaii during significant power outages, requiring electric utilities to compensate customers for actual damages when a power interruption affects more than 1,000 customers for four or more hours. Under the proposed law, utilities must pay customers the full amount of damages suffered during such outages, with exceptions only for specific circumstances like unpreventable weather events or civil unrest, which must be approved by the Public Utilities Commission (PUC). The bill mandates that utilities submit a waiver application within 30 days of an outage, with the PUC required to decide within 90 days, and prevents utilities from recovering these compensation costs from ratepayers. Additionally, the legislation requires utilities to provide advance notice of planned maintenance that might cause power disruptions, maintain detailed service records for public inspection, and establish a clear claims process where customers can submit damage claims within 150 days of an outage. Hospitals and government entities are also eligible for reimbursement of emergency expenses, and the bill preserves customers' rights to seek additional civil or administrative remedies. The law is designed to provide greater transparency, accountability, and financial protection for utility customers experiencing prolonged power interruptions.

Agriculture and Natural Resources, Business and Industry, Justice

https://www.capitol.hawaii.gov/session/measure_indiv.aspx?billtype=SB&billnumber=1648&year=2026