Bill > SB1648

This bill establishes a comprehensive framework for compensating utility customers in Hawaii following significant power outages, specifically targeting interruptions affecting more than 1,000 customers for four or more hours. Under the new law, electric utilities would be required to compensate customers for actual damages incurred during such outages, including reimbursing hospitals and government entities for emergency expenses. The utility can seek a waiver from the Public Utilities Commission (PUC) by demonstrating that the outage was caused by specific uncontrollable circumstances like extreme weather, civil unrest, or damage by third parties. The bill mandates that utilities provide advance notice for planned maintenance that might cause power disruptions, submit detailed service records for power interruptions, and follow a strict timeline for claim processing. Notably, utilities cannot recover compensation costs from ratepayers and must decide on claims within thirty days of submission, with customers retaining the right to appeal denied claims to the PUC. The legislation aims to provide a clear, fair, and efficient system for addressing power outage impacts, drawing inspiration from similar laws in states like Illinois, and is designed to protect businesses and customers from significant financial losses resulting from extended power interruptions.

Agriculture and Natural Resources, Business and Industry, Justice

https://www.capitol.hawaii.gov/session/measure_indiv.aspx?billtype=SB&billnumber=1648&year=2025