Bill > A04713

This bill requires various utility companies, including those providing gas, electricity, water, and steam services, as well as municipalities offering similar services, cable television, and internet providers, to establish and maintain a toll-free phone number for consumers to report service outages. This number must be available 24 hours a day, 7 days a week, and be capable of handling increased call volume during emergencies or severe weather. The bill also mandates that this toll-free number be clearly displayed on the utility's website homepage and the first page of customer billing statements, with penalties for non-compliance, though municipalities may petition for an exemption if the requirements are overly burdensome.

Budget and Finance, Government Affairs, Housing and Urban Affairs

https://www.nysenate.gov/legislation/bills/2025/A4713