Bill > S06200

This bill requires various utility service providers, including gas, electric, water, steam, cable television, and internet companies, to establish and maintain a toll-free phone number for consumers to report service outages. The toll-free number must be available 24 hours a day, 7 days a week, and have the capacity to handle increased call volumes during emergencies or extreme weather conditions. These companies must prominently display the toll-free number on their website's homepage and on the first page of each customer's billing statement. The bill applies to utility companies, public authorities providing utility services, and cable/internet service providers. If a municipality finds the requirements overly burdensome, they may petition for an exemption. Failure to comply with these requirements will subject the service providers to penalties outlined in section twenty-five of the public service law. The bill will take effect 90 days after becoming law, aiming to improve customer service and communication during service disruptions.

Budget and Finance, Transportation and Infrastructure

https://www.nysenate.gov/legislation/bills/2025/S6200