Bill > S210

This bill aims to expand warranty protections and repair processes for wheelchairs in Massachusetts, focusing on complex rehabilitation technology wheelchairs (CRT wheelchairs), which are individually configured manual or motorized devices designed to enhance mobility for people with disabilities. The bill introduces comprehensive provisions that require manufacturers to provide a minimum two-year express warranty for wheelchairs and establishes detailed repair and replacement protocols. Key provisions include mandating that manufacturers perform remote and in-person wheelchair assessments within specific timeframes, provide temporary loaner wheelchairs at no cost to consumers during repairs, and offer full refunds or replacements if a wheelchair cannot be repaired after reasonable attempts. The bill also prevents insurance providers, state employee health plans, Medicaid, and other healthcare entities from requiring pre-authorization for wheelchair repairs estimated to cost less than $1,000. Additionally, the legislation creates a consumer-friendly arbitration mechanism for dispute resolution, allows consumers to seek legal remedies if manufacturers fail to comply, and requires annual reporting on the wheelchair arbitration process. These protections aim to ensure that individuals with disabilities have reliable access to functional mobility devices and are not burdened by excessive bureaucratic obstacles when seeking wheelchair repairs or replacements.

Labor and Employment

https://malegislature.gov/Bills/194/S210