Bill > H1067

This bill requires public and private water utilities in Massachusetts to file detailed quarterly reports with the executive office of energy and environmental affairs regarding customer service data, with the goal of improving water access equity. The reports must include comprehensive information disaggregated by zip codes, such as the number of customers, disconnection notices, water shut-offs, late fees, liens, deferred payment agreements, and customer assistance program details. The reports will be public records and aim to provide transparency about how water utilities handle billing, service disconnections, and support for customers facing financial challenges. The executive office is authorized to adopt regulations to implement these reporting requirements and must submit an annual report to legislative committees summarizing the equity audit findings by March 15th each year. The bill will take effect on January 1, 2024, and is designed to help policymakers and the public better understand water utility practices and their impact on vulnerable customers, particularly during challenging economic times like the COVID-19 pandemic.

Agriculture and Natural Resources

https://malegislature.gov/Bills/194/H1067