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Bill > A07381


NY A07381

NY A07381
Establishes the 2-1-1 essential community services hotline system; designates the office of children and family services to oversee the hotline system; establishes the availability and scope of information to be provided by the hotline system and requirements of call centers; requires the office of children and family services to collect certain data relating to the hotline system and to make annual reports to the governor and the legislature.


summary

Introduced
03/25/2025
In Committee
03/25/2025
Crossed Over
Passed
Dead

Introduced Session

2025-2026 General Assembly

Bill Summary

AN ACT to amend the social services law and the mental hygiene law, in relation to the 2-1-1 essential community services hotline system

AI Summary

This bill establishes a statewide 2-1-1 essential community services hotline system that will provide comprehensive resource and referral services to New York residents 24 hours a day, seven days a week. The Office of Children and Family Services will oversee the system, which will be operated by 2-1-1 New York, a designated non-profit organization. Community resource specialists will offer information and assistance across multiple service categories, including basic human needs (like food banks and housing assistance), health resources, work support, child and family services, support for older adults and people with disabilities, and translation services. The hotline will be accessible via phone, text, and internet, and will maintain an up-to-date database of community providers. 2-1-1 call centers will also coordinate with other critical hotlines like 9-8-8 (suicide prevention) and 9-1-1 (emergency services). The bill requires the Office of Children and Family Services to collect and report annual data on the hotline's usage, including the total number of assistance requests, service categories, response times, and call abandonment rates. This report will be submitted to state leadership, including the governor and legislative leaders, beginning no later than April first following the bill's effective date.

Committee Categories

Health and Social Services

Sponsors (15)

Last Action

referred to social services (on 03/25/2025)

bill text


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