Bill > S06913

This bill establishes the 2-1-1 essential community services hotline system, a statewide telephone service designed to help individuals and families access critical community resources. The Office of Children and Family Services will oversee the system, with 2-1-1 New York operating the hotline. The system will be available 24/7 and provide information and referrals for services including basic human needs (like food assistance and housing support), health resources (such as health insurance and mental health services), work support, child and family services, support for older adults and people with disabilities, and language access services. 2-1-1 call centers will be responsible for maintaining an up-to-date database of community services, ensuring accessibility through multiple platforms, and coordinating with other emergency hotlines like 9-8-8 and 9-1-1. The bill requires the Office of Children and Family Services to collect and report annual data on the hotline's usage, including the number of assistance requests, service categories, response times, and call abandonment rates. The system aims to provide a comprehensive, accessible resource for New Yorkers seeking help with various community services.

Government Affairs

https://www.nysenate.gov/legislation/bills/2025/S6913