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Bill > S507
NJ S507
NJ S507Requires telecommunications companies to provide prorated refunds for service outages of longer than 24 hours.
summary
Introduced
01/13/2026
01/13/2026
In Committee
01/13/2026
01/13/2026
Crossed Over
Passed
Dead
Introduced Session
2026-2027 Regular Session
Bill Summary
This bill directs the Board of Public Utilities (board) to require telecommunications companies and companies that offer Voice over Internet Protocol and other Internet-based telephone services, on a prorated basis, to adjust a customer's bill, or provide a refund to a customer, who has experienced a service interruption for a period of more than 24 hours. The bill also directs the board to require these companies to provide the bill adjustment or refund without requiring the customer to take any action.
AI Summary
This bill mandates that telecommunications companies, including those providing Voice over Internet Protocol (VoIP) and other internet-based telephone services, must provide prorated refunds or bill adjustments to customers experiencing service interruptions lasting longer than 24 hours. The Board of Public Utilities (board), the state agency responsible for overseeing utility services, will enforce this requirement. Importantly, these refunds or adjustments must be issued automatically, meaning customers will not have to take any action to receive them. This aims to ensure customers are not charged for services they cannot use due to extended outages.
Committee Categories
Business and Industry
Sponsors (2)
Last Action
Introduced in the Senate, Referred to Senate Economic Growth Committee (on 01/13/2026)
Official Document
bill text
bill summary
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bill summary
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bill summary
| Document Type | Source Location |
|---|---|
| State Bill Page | https://www.njleg.state.nj.us/bill-search/2026/S507 |
| BillText | https://pub.njleg.gov/Bills/2026/S1000/507_I1.HTM |
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