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Bill > A1982
NJ A1982
NJ A1982Requires business using text-based chat to offer transcription of chat to consumer.
summary
Introduced
01/13/2026
01/13/2026
In Committee
01/13/2026
01/13/2026
Crossed Over
Passed
Dead
Introduced Session
2026-2027 Regular Session
Bill Summary
This bill requires a business entity that uses text-based chat to communicate with consumers to offer an option to obtain a transcription of the chat at the conclusion of the interaction. Under the bill, the business entity is required to provide clear and conspicuous notice informing consumers of the option to obtain a transcript of the chat. A violation of the bill's provisions is an unlawful practice under the consumer fraud act, punishable by a monetary penalty of not more than $10,000 for a first offense and not more than $20,000 for any subsequent offense. In addition, violations may result in cease and desist orders issued by the Attorney General, the assessment of punitive damages, and the awarding of treble damages and costs to the injured party.
AI Summary
This bill requires any business, defined as any type of commercial entity, that uses text-based chat for real-time communication with consumers to offer them the option to receive a transcript, which is a written record, of that chat once the conversation is finished. Businesses must clearly and obviously inform consumers at the beginning of any chat that this transcript option is available. Failing to comply with these requirements is considered an unlawful practice under the state's consumer fraud act, which can result in penalties of up to $10,000 for a first offense and up to $20,000 for subsequent offenses, along with potential orders to stop the practice, punitive damages, and triple the amount of costs and damages for the consumer.
Committee Categories
Business and Industry
Sponsors (3)
Last Action
Introduced, Referred to Assembly Consumer Affairs Committee (on 01/13/2026)
Official Document
bill text
bill summary
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bill summary
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bill summary
| Document Type | Source Location |
|---|---|
| State Bill Page | https://www.njleg.state.nj.us/bill-search/2026/A1982 |
| BillText | https://pub.njleg.gov/Bills/2026/A2000/1982_I1.HTM |
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