Bill
Bill > A2360
summary
Introduced
01/13/2026
01/13/2026
In Committee
01/13/2026
01/13/2026
Crossed Over
Passed
Dead
Introduced Session
2026-2027 Regular Session
Bill Summary
This bill requires the New Jersey Motor Vehicle Commission (commission) to maintain a telephone call center located within New Jersey where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 4:30 p.m., to assist individuals in navigating the commission's Internet website and processing online transactions. The commission is required to offer all call center services in both English and Spanish. In order to reduce total call center staffing needs, the commission may provide additional web-based tutorial support and recorded help messages. The commission is also required to collect and make available on its Internet website quarterly performance metric reports which are required to include, but are not limited to, information pertaining to the number of calls, the length of individual wait times, the call purpose, and the length of calls at the telephone call center.
AI Summary
This bill mandates that the New Jersey Motor Vehicle Commission (MVC), the state agency responsible for driver's licenses and vehicle registration, must establish and operate a telephone call center within New Jersey. This call center, staffed by MVC employees or contractors, will be available during weekdays from 8:30 a.m. to 4:30 p.m. to help people use the MVC's website and complete online transactions, with services offered in both English and Spanish. To potentially reduce staffing, the MVC can also offer online tutorials and recorded messages. Furthermore, the MVC is required to publish quarterly reports on its website detailing call center performance, including metrics like the number of calls received, how long people wait, the reasons for calls, and the duration of those calls.
Committee Categories
Transportation and Infrastructure
Sponsors (8)
Bill Moen (D)*,
Aura Dunn (R),
Yvonne Lopez (D),
Ellen Park (D),
Eliana Pintor Marin (D),
Verlina Reynolds-Jackson (D),
Sterley Stanley (D),
Jay Webber (R),
Last Action
Introduced, Referred to Assembly Transportation and Independent Authorities Committee (on 01/13/2026)
Official Document
bill text
bill summary
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bill summary
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bill summary
| Document Type | Source Location |
|---|---|
| State Bill Page | https://www.njleg.state.nj.us/bill-search/2026/A2360 |
| BillText | https://pub.njleg.gov/Bills/2026/A2500/2360_I1.HTM |
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