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NJ SR60
NJ SR60Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving message for human.
summary
Introduced
02/02/2026
02/02/2026
In Committee
02/02/2026
02/02/2026
Crossed Over
Passed
Dead
Introduced Session
2026-2027 Regular Session
Bill Summary
This resolution urges health insurance providers and prescription drug providers that use automated telephone answering services to offer individuals who contact them by telephone during normal business hours the option of pressing zero on their telephone in order to speak to or leave a recorded message for a human telephone operator or representative.
AI Summary
This resolution urges health insurance providers and prescription drug providers that utilize automated telephone answering services, which are systems that use pre-recorded messages and prompts to direct callers, to provide customers with a clear and simple way to reach a live person. Specifically, it asks these companies to offer the option of pressing the "zero" key on their phone during regular business hours, allowing callers to either speak directly with a human representative or leave a recorded message for one, thereby addressing common frustrations with navigating complex automated systems, especially for those who may have difficulty with technology or hearing.
Committee Categories
Business and Industry
Sponsors (1)
Last Action
Introduced in the Senate, Referred to Senate Commerce Committee (on 02/02/2026)
Official Document
bill text
bill summary
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bill summary
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bill summary
| Document Type | Source Location |
|---|---|
| State Bill Page | https://www.njleg.state.nj.us/bill-search/2026/SR60 |
| BillText | https://pub.njleg.gov/Bills/2026/SR/60_I1.HTM |
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