Bill > H2754

This bill mandates that all divisions and agencies of the Commonwealth of Massachusetts must enable TTY Messaging, which is a telecommunications relay service that allows people with hearing or speech disabilities to communicate over the phone, for each active mailbox, or at least one TTY-enabled mailbox per office and administrative unit. Additionally, any work group that employs or might employ individuals with visual impairments must install helper applications that enable blind or visually impaired individuals to perform job functions that require perceiving visually discernible information over the phone. Finally, agencies using Interactive Voice Response (IVR) self-service applications, which are automated phone systems that allow users to interact with a computer system through voice or keypad inputs, must include prompts that allow TTY users to access these self-service applications.