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Bill > S1727


MA S1727

MA S1727
Relative to human contact with state agencies


summary

Introduced
04/15/2015
In Committee
04/15/2015
Crossed Over
Passed
Dead
07/31/2016

Introduced Session

189th General Court

Bill Summary

For legislation relative to human contact with state agencies. State Administration and Regulatory Oversight.

AI Summary

This bill mandates that any electronic answering service used by a state department, board, commission, authority, or agency to handle telephone calls must offer callers the choice to speak with a live operator during regular business hours, overriding any existing laws that might prevent this.

Committee Categories

Government Affairs

Sponsors (2)

Last Action

Accompanied a study order, see S2386 (on 07/05/2016)

bill text


bill summary

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bill summary

Document Type Source Location Created
State Bill Page https://malegislature.gov/Bills/189/S1727 04/16/2015
Bill https://malegislature.gov/Bills/189/S1727.pdf 04/16/2015
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