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Bill > S1769


MA S1769

Relative to human contact with state agencies


summary

Introduced
01/23/2017
In Committee
01/23/2017
Crossed Over
Passed
Dead
12/31/2018

Introduced Session

190th General Court

Bill Summary

For legislation relative to human contact with state agencies. State Administration and Regulatory Oversight.

AI Summary

This bill requires that any electronic answering service used by a state agency must provide callers with the option to speak with a live operator during regular business hours, regardless of any other laws to the contrary.

Committee Categories

Government Affairs

Sponsors (1)

Last Action

Accompanied a study order, see H4481 (on 05/10/2018)

bill text


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