Bill > A2153

This bill requires state agencies and local government units that use automated telephone answering services to provide the public with a telephone number as a point of contact to allow callers during normal business hours to have the option of pressing zero on their phone to speak or leave a recorded message with a human telephone operator. The bill defines "state agency" as any department, board, bureau, commission, division, office, council, agency, instrumentality, or independent agency of the state government, and "local unit" as a municipality, county, or other political subdivision of the state. The bill takes effect 90 days after enactment, but allows for anticipatory administrative action in advance.

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