Bill > SB309

This bill provides legal protection for 911 call centers and dispatchers when they transfer callers to the national 988 Suicide and Crisis Lifeline. Specifically, the bill creates a new provision in Wisconsin statutes that defines the national crisis hotline as the 988 telephone or text number (or its future equivalent) maintained by a federal program. Under this legislation, public safety answering points (911 call centers) and dispatchers are granted immunity from civil liability for any outcomes that result from transferring a caller to the 988 Suicide and Crisis Lifeline. However, this immunity does not apply if the transfer results in injury due to gross negligence or willful and wanton misconduct by the dispatcher or call center. The bill aims to encourage 911 call centers to proactively help individuals experiencing a mental health crisis by transferring them to specialized crisis support services without fear of potential legal repercussions.

Health and Social Services

https://docs.legis.wisconsin.gov/2025/proposals/reg/sen/bill/sb309