Bill > AB309

This bill provides legal protection for 911 call centers and dispatchers when they transfer callers to the national 988 Suicide and Crisis Lifeline. Specifically, the bill creates a new provision in Wisconsin statutes that defines the national crisis hotline as the 988 telephone or text access number, which is maintained under a federal program. The legislation grants immunity from civil liability to public safety answering points (911 call centers) and dispatchers for any outcomes resulting from transferring a caller to this hotline. However, this immunity does not apply if the transfer results in injury due to gross negligence or willful and wanton misconduct by the dispatcher or call center. This bill aims to encourage 911 operators to seamlessly connect individuals experiencing a mental health crisis with specialized support services without fear of potential legal repercussions, ultimately promoting easier access to critical mental health resources.

Health and Social Services

https://docs.legis.wisconsin.gov/2025/proposals/reg/asm/bill/ab309