Bill > H4335

This bill aims to reform the sale and resale of sports and entertainment tickets by requiring that if a venue uses a paperless ticketing system (where tickets are digital and not physical), consumers must be offered the option to buy the same tickets in a different format without extra charges at the time of the initial sale. It also clarifies the definition of a "ticket reseller" as anyone engaged in the business of reselling tickets, specifically if they have sold more than 80 tickets in the past year, excluding initial sales by the original seller or online marketplaces. Furthermore, the bill establishes consumer protection standards for ticket resellers and online marketplaces, mandating they provide contact information for complaints, implement a clear refund policy for various situations like event cancellation or non-delivery of tickets, and take steps to prevent the sale of counterfeit tickets. It also prohibits ticket resellers and online marketplaces from using automated systems to buy tickets for resale and requires the Department of Public Safety to maintain a public list of licensed ticket resellers with details about their business and any complaints filed against them.